I have not received my order confirmation email.

First, we invite you to check the spam/junk section of your mailbox. If your problem persists, consult our Customer Service who will be able to provide you with more details.

How to make a return?

The product received does not suit you? You have 14 days from receipt to return any item that does not meet your expectations.

To this end, we invite you to visit the site on the Return conditions page and download the withdrawal form at the bottom of the page.

You must fill in the latter and put a copy in the return shoe box. To exchange the item(s) you wish to return, it is imperative that they be returned to us in new condition, in their original packaging, accompanied by any associated accessories (laces, pouches, etc.) Please specify exchange.

Are returns free?

1/ Return costs are your responsibility.

2/ In the event of a manufacturing defect, your purchase may be returned after prior agreement by contacting contact@britishshoes.fr

After the recovery of the product(s) and confirmation of a defect or non-conformity. Your return costs by colissimo exclusively, will be reimbursed on simple request and proof. To do this, take a photo of the invoice for the return costs and send it to the address: contact@britishshoes.fr

How is my refund going?

When you return, you can choose between a refund of your order or an exchange. The refund is always made to the original means of payment. For reasons of the fight against fraud, there can be no derogation from this principle.

Can I return my items to the store?

Yes, whatever the initial delivery method of your order, it is always possible to return items to the store. Our shop is located 8 rue de Prague Paris 12th. We invite you to check the opening days and times on the site before going there.

Can I make my exchange in store?

If the item you wish to receive in exchange is available at the store during your visit, you can make the exchange directly on site. To be sure, go to the article page where you will find a statement confirming whether the product is available at the store in the desired size or not.

You can also join our shop on 01 43 41 98 18 . If the product is not available, we will make every effort to order it for you as soon as possible, provided that it is still available from the manufacturer.