Terms of sale
Published on 01/10/2016
www.britishshoes.fr is the property in its entirety of the company SAS LOLI / British Shoes (hereinafter "the Company"), which has set up, in parallel to its store, an Internet site of remote sale (hereinafter "the Site") of a selection of its models of shoes and accessories (hereinafter "the Product (s)"). The company SAS LOLI / British Shoes reserves the right to modify all or part of these general conditions of sale at any time.
The present general conditions of sale apply, without restriction nor reserve, to the whole of the sales concluded by the company SAS LOLI / British Shoes near non-professional purchasers (hereafter " the Customer (s) ") wishing to acquire the products proposed to the sale on its Internet site www.britishshoes.fr.
These conditions apply to the exclusion of all other conditions, and notably those applicable to the sales in store or by means of other circuits of distribution and marketing. Moreover, the company SAS LOLI / British Shoes reserves the possibility of refusing sales abroad, or of subjecting them to specific contractual conditions variable in particular according to the territory where the Customer is established.
The order of products on sale on the www.britishshoes.fr site is subordinated to the adhesion and the full and whole acceptance by the Customer of the present General Conditions of Sale.
The acceptance by the Customer of the present conditions is materialized by the "validation click" as well as by the communication of his bank details for the purposes of payment of his order. The finalization of the payment is assimilated to the handwritten signature of the Customer as for the contents of the order (price, products and expenses of delivery).
As of this payment by the Customer, the order is irrevocable for the Customer and can no longer be modified or abandoned, without prejudice to his right of withdrawal after delivery of the Products. This acceptance of the order issued by the Client as well as all the data that the Company will have recorded on this occasion, will constitute the proof of the existence and content of the Client's order.
The Company reserves the right to cancel any order from a Client with whom there is a dispute over the payment of a previous order.
The company SAS LOLI / British Shoes reserves the right to determine and to modify the list of the Products on sale on its site, and this without notice.
No compensation, in case of interruption of the sale of a Product, could for this reason be claimed.
The photographs and descriptions of the Products presented on the site tend to present the articles with the greatest exactitude and do not have contractual character.
The suppliers can at any time make their products evolve without their quality and their technical performances being decreased, which the Customer accepts from now on.
Moreover, technical constraints may cause a difference between the colors of the Products and those shown on the Site. The Customer will not be able to ask for compensation for any prejudice and/or cancel his order.
The Products are offered within the limits of available stocks. Exceptionally, simultaneous orders of the same Product by several Customers can create a temporary or definitive unavailability of this one after placing the order of the Customer. The company SAS LOLI / British Shoes declines any responsibility in case of cancellation of a model by one of its suppliers or of unavailability.
The prices posted on the Site are expressed in euros and all French taxes included, except participation in the expenses of delivery, packing and insurance. The prices, fees and applicable taxes are those displayed on the Site on the day of the order. Delivery, packaging and insurance costs are mentioned in the shopping cart, at the time of the validation of the order by the Customer.
The price invoiced to the Customer is the price indicated on the order confirmation sent by www.britishshoes.fr. If one or more taxes or contributions were to be created or modified, in rise or in fall, this change could be reflected on the selling price of the Products present on the Site. However, a price cannot be modified once your order has been validated.
To place an order, the Customer must create an account. The Customer must indicate the following information: civil status, surname, first names, email, password, telephone number and desired billing and delivery address.
The Customer places an order on the Site using the online sales procedure. Once the basket is validated, the Customer chooses the address and the delivery method, then validates the payment method, this last step formalizing the sales contract with www.britishshoes.fr .
Any order implies acceptance of the prices and descriptions of the Products available for sale. www.britishshoes.fr acknowledges receipt of the order, as soon as it is validated, by sending an email to the Customer in which he can find a link to the present General Conditions of Sale.
In the event that a product is not available, the Customer will be informed by email.
In certain cases, in particular for defect of payment, erroneous address or any other problem related to the account, the company SAS LOLI / British Shoes reserves the right to block the order until the resolution of problem. For any question relative to the follow-up of an order, the Customer can consult his account created on the Site or by contacting the Customer service on email@example.com.
The payment of the order is made by credit card, Visa, Mastercard, or Paypal. Payments are made in euros. Prices are payable in cash without discount on the day of the order. When the payment is made by credit card by the Customer, the Site is subject to a 3D SECURE security system, the most reliable system of online payment. The shipment of the Products is subject to the full and unconditional payment of the price.
The Products, even delivered, remain the property of the company SAS LOLI / British Shoes until the complete payment of their price.
Orders are processed within a week of receipt. A delay of 5 working days may be necessary to ship the order. The delivery will depend on the availability of the Products as well as the issuance of the bank authorizations.
The Products can only be delivered to the delivery address indicated by the Customer during the ordering process.
The information stated by the Customer, at the time of the order taking, engages this one: in the event of error in the wording of the co-ordinates of the recipient, www.britishshoes.fr could not be held responsible for the impossibility in which it could be to deliver the Product. The delivery costs are automatically calculated as soon as the Customer constitutes his shopping cart and appear in the final amount when he completes his order.
When the order is processed and sent, a confirmation email containing a number corresponding to the package will be sent to the Customer, this information will also be available on the customer account. The Products purchased on www.britishshoes.fr are delivered exclusively in Metropolitan France by the post office in Colissimo followed, or in Chronopost. For any parcel arriving damaged or already opened, the Customer will have to refuse the delivery and to ask that the parcel is turned over to the company SAS LOLI / British Shoes. A new parcel will then be reshipped as soon as possible or the order can be cancelled at the request of the Customer.
The responsibility of the company SAS LOLI / British Shoes could not be committed for a delay of delivery. The overtaking of deadline cannot give place to damages.
10/ Cancellation and right of retraction
According to the Code of the Consumption, the Customer has a 14 days deadline as from the reception by him of the Products to exercise his right of retractation without having to justify reasons. The Customer may retract by sending by mail the retraction form appearing on the Site, fully and correctly filled in or a document containing the information required by this form.
The Customer returns the Products to the company SAS LOLI / British Shoes without excessive delay and, at the latest, within 14 days following the communication of his decision to retract at the following address British Shoes 8 rue de Prague 75012 PARIS.
The returned Products must imperatively be in perfect state and given in their original packing, to which it is added a packing covering the totality of the Products. The Product(s) must not bear any traces of use and must be accompanied by their accessories.
The Customer shall return the Product(s) together with the original invoice and the completed return form. The Customer shall only bear the direct costs of returning the Product(s), which shall be carried out by the post office or a carrier of his choice. When the right of withdrawal is exercised, the Company is obliged to reimburse the Client for all sums paid, including delivery costs, at the latest within 14 days from the date on which it is informed of the Client's decision to withdraw. However, the Company will defer the refund until the Product(s) have been recovered, or until the Client has provided proof of shipment of the Product(s), whichever comes first. The Company will refund using the same payment method as the one used by the Customer for the initial transaction.
In case of abnormal or abusive returns, www.britishshoes.fr reserves the right to refuse a subsequent order.
The Products offered are in conformity with the legislation in force and the standards applicable in France. All the Products on sale on the Site benefit from the legal guarantee of conformity (articles L211-1 to L221-4 of the Code le Consommation) and from the guarantee against the hidden defects (articles 2641 to 1649 of the Civil code). The responsibility of the SAS LOLI / British Shoes could not be committed in the event of nonrespect of the legislation of the country where the Products are delivered. It is up to the Customer to check with the local authorities the possibilities of importation or use of the Products.
The responsibility of www.britishshoes.fr is systematically limited to the value of the Products in question, value at its date of sale and this without possibilities of recourse towards the mark or the company producing the Products. The Site is not intended to sell to professionals. All the orders placed with www.britishshoes.fr are exclusively intended for the personal use of the Customers. www.britishshoes.fr will not be able to see its responsibility committed for any damage whatever it is resulting from a professional activity.
The Customer undertakes to use, store and maintain the Product(s) in accordance with the use for which they are intended and the manufacturer's instructions. If a Product has a defect, it can be returned after prior agreement by contacting by email at the following address: firstname.lastname@example.org . The Product can be returned to the following address British Shoes 8 rue de Prague 75012 PARIS.
12/ Data-processing law and freedom
The Company collects and exploits the personal information of the Customer concerning him in the aim of identifying him at the time of the treatment of his orders, and of simplifying to him the access to its services. This collection also makes it possible to keep the Customer informed of the evolution of its services and Products, as well as of special offers. The Company may collect personal data when the Customer consults the Site, corresponds with the Company, orders a product, or when the Customer subscribes to a mailing list.
The personal information collected for the purposes of distance selling is mandatory, as this information is essential for the processing and delivery of orders and invoices. In addition, the Company's Site may use "cookies" that identify the Internet user as soon as he or she connects to the Site. These "cookies" only allow the Company to identify the sections of the Site that are most frequented, the destinations of the Internet users and the duration of their connections to the Site. This data allows the Site and its offer to be improved.
By application of the article 34 of the law of January 6, 1974, the Customer has a right of access, of modification, correction and suppression of the data which concern him, which he can exert by mail near : SAS LOLI / British Shoes 47 boulevard Rabatau 13008 MARSEILLE.
13/ Intellectual property
The intellectual property rights on the whole of the elements (animations, images, photos, logos, articles, etc.) composing the Internet site www.britishshoes.fr and on each of the elements created for this site are the exclusive property of the company SAS LOLI / British Shoes or its partners. The whole of the elements published within the Site www.britishshoes.fr are protected under the copyright, right of the marks, right of the patents and right to the image, and this for the whole world. The Customer has no other right than to personally consult the Site to order the Products, as well as to reproduce and represent the elements presented on the Site for his personal and non-commercial use for the sole purpose of ordering the Products offered by the Company. All other reproductions or representations are prohibited and will be sanctioned.
14/ Competent Jurisdiction
Any dispute that may arise concerning the execution and interpretation of these General Conditions shall be brought before the Courts of Paris, which shall have sole jurisdiction.